A little help, when you need it.

Need help with Minding Me? Email hello@mindingme.app.

Include your app version, iPhone model, iOS version and a short description of what happened. A screenshot can help, but hide any personal information first. Please do not send journal text, recordings, passwords, sign-in codes or authentication tokens.

You can start without entering a name or email. To link an account for recovery, open You → Account and choose Sign in with Apple, or Google where offered.

Linking a sign-in provider does not turn on Cloud Sync. Open You → Privacy, Data & Storage to enable Cloud Sync separately, then allow supported data to finish syncing. Recordings and saved reflection images stay on their original device.

Voice journaling needs microphone permission. Transcription also depends on on-device English speech recognition being available and permitted. If a transcript is unavailable, you can type your entry. The app does not switch to server transcription.

Open You → Privacy, Data & Storage → Export My Local Data, then choose Share Export and a destination you trust. The ZIP contains available local information and attachments. It does not include cloud-only records, processor-held information or Apple Health records. Check its manifest.json and files before deleting anything. The app does not currently import this ZIP to restore an account.

Open You → Account → Delete account. Read the confirmation carefully and export anything you want to keep first. If deletion or cleanup is incomplete, follow the retry instructions shown in the app.

Removing only local data or uninstalling the app does not delete server copies. Account deletion does not remove files already shared to other apps, Photos copies or records in Apple Health. If you cannot access the deletion control, email hello@mindingme.app for help. Do not include passwords or private journal contents.

In You → Privacy, Data & Storage, you can change Cloud Sync, Analytics Consent, Therapist Sharing Consent, biometric lock and available Apple Health options. Optional PostHog usage analytics and Cloud Sync start off. RevenueCat still processes subscription records and reporting when Analytics Consent is off. Optional Apple Health integration writes completed mindful time and does not read your Health history. Manage device permissions in iOS Settings or Apple Health as appropriate.

MindingMe Pro is an optional subscription, priced at US$8.99 per month in the US App Store. The local price and renewal terms are shown before you purchase. Crisis resources remain free.

To restore a purchase, use Restore purchases on the app's subscription screen while signed in to the Apple account used to purchase. To manage or cancel, open iPhone Settings → your name → Subscriptions → Minding Me. Deleting the app or your Minding Me account does not cancel a subscription. Apple handles App Store refunds.

The merchandise shop is a separate website with its own checkout and policies.

Minding Me is a general wellness and self-reflection app, not a medical or crisis service. This support email is not an emergency service. If you are in immediate danger, contact your local emergency services. Crisis resources are also available in the app at You → Get Help & Resources.

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